Got Questions?

Please allow 7-10 business days for processing.

Allow 3-5 business days. Orders ship to the address provided at checkout.

Shipping is calculated at checkout. Ensure details are correct, as Mamere Beauty cannot be held responsible for delays or failed deliveries due to incorrect information provided by the customer.

Yes, once with our courier partner, they will provide status updates on your delivery.

Unfortunately we do not deliver to P.O. Boxes at this time. Please provide a physical street address — either your home, workplace, or a secure collection point — when placing your order.

We do not accept returns, exchanges, or offer refunds for reasons such as a change of mind, incorrect selection, or if the product has been used, altered, coloured, or installed.

Refunds or exchanges will only be considered if:

• You receive a product with a manufacturing defect.
• You receive an incorrect item due to an error on our part.
• Your order is damaged during shipping.

Any concerns must be reported within 48 hours of receiving your order. Please provide clear photographs of the product and its original packaging so that we can assess your claim.

If your claim is approved, we will, at our discretion, provide a replacement, exchange, or refund using the original payment method, based on your preference.